User Policy for Long Beach Sabah
Effective Date: 15th March 2025
Welcome to Long Beach Sabah. By registering and using our website (www.longbeachsabah.com), you agree to comply with the following terms and conditions. This policy applies to both customers and agents.
1. General Terms
1.1 By registering an account, you confirm that the information provided is accurate and complete.
1.2 Users must be at least 18 years old to register and transact on the platform.
1.3 We reserve the right to modify or update this policy at any time. Continued use of the website after changes means you accept the revised terms.
2. Customer Policy
2.1 Customers can browse, book, and purchase products/services listed on the website.
2.2 All payments must be made through our approved payment methods.
2.3 Cancellations and refunds are subject to our Cancellation & Refund Policy.
2.4 Customers are responsible for ensuring that all personal details and booking information are correct before confirming a purchase.
2.5 Misuse of the platform, including fraudulent bookings or false claims, may result in account suspension or termination.
3. Agent Policy
3.1 Agents must provide valid business and identification details during registration.
3.2 Agents are responsible for ensuring that the services/products they list on the website comply with Malaysian laws and regulations.
3.3 All bookings made by customers must be honored as per the agreed terms. Failure to do so may result in penalties or removal from the platform.
3.4 Commissions, payouts, and service fees will be outlined in the Agent Agreement provided upon successful registration.
3.5 Agents must maintain professional conduct and provide quality service to customers.
4. Account Security & Privacy
4.1 Users are responsible for maintaining the security of their account credentials.
4.2 Sharing login details with unauthorized parties is prohibited.
4.3 We collect and process user data in accordance with our Privacy Policy.
4.4 By purchasing our products and services, customers grant us the automatic right to use any text, testimonials, comments, images, videos, or any other materials submitted or generated in relation to our business for sales, marketing, and branding purposes without requiring additional written consent. However, customers have the right to opt out by submitting a manual request via email or text message, upon which we will cease using any related materials involving them.
5. Prohibited Activities
5.1 Users must not engage in fraudulent activities, spam, or unauthorized advertising on the platform.
5.2 Posting illegal, harmful, or misleading content is strictly prohibited.
5.3 Any attempt to manipulate or disrupt the website’s functionality may lead to legal action.
6. Cancellation & Refund Policy
6.1 Customers may request cancellations and refunds in accordance with our Refund Policy.
6.2 Refund requests must be submitted within [insert timeframe] from the date of purchase.
6.3 Agents must adhere to the refund policy and process eligible refunds promptly.
6.4 Refunds will be issued via the original payment method unless otherwise agreed.
6.5 Long Beach Sabah reserves the right to decline refund requests that do not meet our policy criteria.
7. Dispute Resolution
7.1 Any disputes between customers and agents should first be resolved through direct communication.
7.2 If a resolution cannot be reached, users may escalate the issue to Long Beach Sabah for mediation.
7.3 We reserve the right to make a final decision on disputes, and users agree to abide by our resolution.
8. Liability Disclaimer
8.1 Long Beach Sabah serves as a platform connecting customers and agents. We are not responsible for the quality of services/products provided by agents.
8.2 We are not liable for any loss, damage, or injury resulting from transactions made through our platform.
8.3 Users acknowledge that all transactions are at their own risk.
8.4 We are not responsible for technical failures or disruptions beyond our control.
9. Compliance with Malaysian Laws
9.1 All users must comply with Malaysian consumer protection laws, business regulations, and data privacy laws.
9.2 Agents must ensure their services/products adhere to all relevant regulations.
9.3 Any violation of Malaysian laws will result in account suspension and possible legal action.
10. Termination of Accounts
10.1 We reserve the right to suspend or terminate accounts that violate these terms.
10.2 Users may request account deletion by contacting our support team.
11. Contact Information
For any inquiries regarding this policy, please contact us at:
📧 Email: [Insert Contact Email]
📞 Phone: [Insert Contact Number]
By using Long Beach Sabah, you acknowledge that you have read, understood, and agreed to this policy.