Terms & Policies
Terms & Conditions
Terms & Conditions
Effective Date: 15th March 2025
Welcome to Long Beach Sabah! By accessing and using our website (https://longbeachsabah.com) and services, you agree to comply with the following terms and conditions. Please read them carefully.
1. General Terms
1.1 By using this website, you confirm that you are at least 18 years old or have parental/guardian consent.
1.2 All content on this website, including text, images, logos, and trademarks, is the property of Long Beach Sabah and may not be used without permission.
1.3 We reserve the right to modify or update these Terms & Conditions at any time. Continued use of the website after updates means you accept the new terms.
2. Bookings & Payments
2.1 All bookings are subject to availability and confirmation.
2.2 A deposit is required for online bookings. Your booking is only confirmed once the deposit is received.
2.3 Full payment must be made before participating in any activity.
3. Cancellation & Refunds
3.1 Cancellations and refunds are subject to our Refund & Cancellation Policy.
3.2 Refunds will be processed via the original payment method within [3] business days upon approval.
4. Customer Responsibilities
4.1 Customers must provide accurate information when making bookings.
4.2 You are responsible for arriving at the designated location on time.
4.3 Customers are expected to follow safety guidelines provided by Long Beach Sabah staff.
5. Liability Disclaimer
5.1 Long Beach Sabah is not liable for any personal injury, loss, or damage arising from participation in our activities, except where caused by negligence on our part.
5.2 Participation in outdoor activities involves inherent risks, including weather-related disruptions. Customers participate at their own risk.
5.3 Our insurance coverage only applies during boat trips and while you are on board our boats. Once you disembark at any destination (e.g., beach, jetty, or island), you are no longer covered under Long Beach Sabah’s insurance, and any activities you participate in thereafter are at your own risk.
5.4 It is the responsibility of customers to ensure they have their own valid health or travel insurance to cover any personal risks, medical emergencies, or incidents that may occur outside of Long Beach Sabah’s insurance coverage.
6. Intellectual Property
6.1 Any photos, videos, or materials taken by Long Beach Sabah during your participation may be used for marketing and promotional purposes unless you opt out by notifying us via email.
6.2 We are not responsible for photos or videos taken by third parties at the jetty, beach, or ocean.
7. Prohibited Use
7.1 You agree not to misuse the website by uploading harmful or illegal content.
7.2 Any attempt to hack, disrupt, or manipulate the website will result in legal action.
8. Third-Party Links
8.1 This website may contain links to third-party websites. Long Beach Sabah is not responsible for the content or practices of those websites.
9. Governing Law
9.1 These Terms & Conditions are governed by and interpreted according to the laws of Malaysia.
10. Contact Us
For any questions regarding these Terms & Conditions, please contact us at:
📧 Email: inquiry@longbeachsabah.com
📞 Phone: +6014 852 6505
By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Refund & Cancellation Policy
Refund & Cancellation Policy
Effective Date: 15th March 2025
At Long Beach Sabah, we strive to provide a seamless experience for all our customers. Our refund and cancellation policies are designed to ensure fairness and clarity. Please read the following terms carefully before making a booking.
1. Deposit Collection
1.1 For online booking, a deposit is required to secure your booking slot.
1.2 Online bookings are only confirmed once the deposit has been received.
2. Cancellation & Refund Terms
2.1 To receive a full refund, cancellation must be made at least 48 hours before the scheduled date; otherwise, the deposit will be forfeited.
2.2 Booking changes are allowed up to 24 hours before the scheduled date.
3. Weather-Related Cancellations
3.1 For island hopping trips, cancellations due to bad weather will be determined by Jesselton Point Jetty management or Long Beach. If a trip is canceled due to weather conditions, customers may choose to reschedule or receive a full refund.
3.2 For sunset watersports activities, cancellations due to bad weather will be determined by the Long Beach ground crew. If weather conditions do not permit the activity, customers may choose to reschedule or receive a full refund.
3.3 If any individual activity within a paid package cannot be carried out due to bad weather or a technical issue from our side, that specific activity will be fully refunded.
4. Technical & Operational Issues
4.1 If a technical issue on our side prevents an island hopping package from being completed, the affected activity will be refunded accordingly.
4.2 In case of a technical failure affecting a sunset watersports activity, the full amount paid customers may choose to reschedule or receive a full refund.
5. Age Declaration Policy
5.1 Customers must provide the correct age information when booking.
5.2 If an incorrect age is declared, we reserve the right to charge the correct package price upon arrival.
6. Cancellation Request Validity
6.1 A cancellation request is only valid if acknowledged by our representative.
6.2 Customers must ensure they receive confirmation of cancellation from our team.
7. Independent Agents & Third-Party Bookings
7.1 If a package is purchased through an independent agent or third-party platform, the customer will be subject to the refund and cancellation policies of that agent or platform.
7.2 Long Beach Sabah is not responsible for any disputes, refunds, or cancellations handled by third-party agents.
7.3 Customers are encouraged to review the policies of the independent agent before making a booking.
8. No-Show Policy
8.1 Failure to show up without prior cancellation will result in a forfeited deposit and no refund.
8.2 Customers are encouraged to inform us as soon as possible if they are unable to attend their scheduled booking.
9. Processing Time for Refunds
9.1 Refunds will be processed within [3] business days from the date of approval.
9.2 The time for the refund to reflect in the customer’s account may vary based on the payment method used.
10. Force Majeure Clause
10.1 In the event of government restrictions, natural disasters, or other force majeure events, we reserve the right to reschedule bookings or issue refunds based on the situation.
10.2 Customers will be informed of any changes or cancellations due to force majeure events as soon as possible.
11. Partial Refunds
11.1 If only certain activities within a package are canceled due to weather, technical issues, or other factors on our side, a partial refund will be provided for the affected activities only.
11.2 Customers will be informed of the refund calculation and the amount they are eligible to receive.
For further inquiries or to request a cancellation, please contact us via:
📧 Email: inquiry@longbeachsabah.com
📞 Phone: +6014 852 6505
By making a booking with Long Beach Sabah, you acknowledge and agree to this refund and cancellation policy.
User Policy
User Policy for Long Beach Sabah
Effective Date: 15th March 2025
Welcome to Long Beach Sabah. By registering and using our website (www.longbeachsabah.com), you agree to comply with the following terms and conditions. This policy applies to both customers and agents.
1. General Terms
1.1 By registering an account, you confirm that the information provided is accurate and complete.
1.2 Users must be at least 18 years old to register and transact on the platform.
1.3 We reserve the right to modify or update this policy at any time. Continued use of the website after changes means you accept the revised terms.
2. Customer Policy
2.1 Customers can browse, book, and purchase products/services listed on the website.
2.2 All payments must be made through our approved payment methods.
2.3 Cancellations and refunds are subject to our Cancellation & Refund Policy.
2.4 Customers are responsible for ensuring that all personal details and booking information are correct before confirming a purchase.
2.5 Misuse of the platform, including fraudulent bookings or false claims, may result in account suspension or termination.
3. Agent Policy
3.1 Agents must provide valid business and identification details during registration.
3.2 Agents are responsible for ensuring that the services/products they list on the website comply with Malaysian laws and regulations.
3.3 All bookings made by customers must be honored as per the agreed terms. Failure to do so may result in penalties or removal from the platform.
3.4 Commissions, payouts, and service fees will be outlined in the Agent Agreement provided upon successful registration.
3.5 Agents must maintain professional conduct and provide quality service to customers.
4. Account Security & Privacy
4.1 Users are responsible for maintaining the security of their account credentials.
4.2 Sharing login details with unauthorized parties is prohibited.
4.3 We collect and process user data in accordance with our Privacy Policy.
4.4 By purchasing our products and services, customers grant us the automatic right to use any text, testimonials, comments, images, videos, or any other materials submitted or generated in relation to our business for sales, marketing, and branding purposes without requiring additional written consent. However, customers have the right to opt out by submitting a manual request via email or text message, upon which we will cease using any related materials involving them.
4.5 While participating in activities at the jetty, beach, or ocean, customers acknowledge that they may appear in photos or videos captured by other guests or individuals. Long Beach Sabah does not have the authority to control or demand the removal of such media taken by third parties, and therefore cannot be held responsible for content shared by non-affiliated persons
5. Prohibited Activities
5.1 Users must not engage in fraudulent activities, spam, or unauthorized advertising on the platform.
5.2 Posting illegal, harmful, or misleading content is strictly prohibited.
5.3 Any attempt to manipulate or disrupt the website’s functionality may lead to legal action.
6. Cancellation & Refund Policy
6.1 Customers may request cancellations and refunds in accordance with our Refund Policy.
6.2 Refund requests must be submitted within [insert timeframe] from the date of purchase.
6.3 Agents must adhere to the refund policy and process eligible refunds promptly.
6.4 Refunds will be issued via the original payment method unless otherwise agreed.
6.5 Long Beach Sabah reserves the right to decline refund requests that do not meet our policy criteria.
7. Dispute Resolution
7.1 Any disputes between customers and agents should first be resolved through direct communication.
7.2 If a resolution cannot be reached, users may escalate the issue to Long Beach Sabah for mediation.
7.3 We reserve the right to make a final decision on disputes, and users agree to abide by our resolution.
8. Liability Disclaimer
8.1 Long Beach Sabah serves as a platform connecting customers and agents. We are not responsible for the quality of services/products provided by agents.
8.2 We are not liable for any loss, damage, or injury resulting from transactions made through our platform.
8.3 Users acknowledge that all transactions are at their own risk.
8.4 We are not responsible for technical failures or disruptions beyond our control.
9. Compliance with Malaysian Laws
9.1 All users must comply with Malaysian consumer protection laws, business regulations, and data privacy laws.
9.2 Agents must ensure their services/products adhere to all relevant regulations.
9.3 Any violation of Malaysian laws will result in account suspension and possible legal action.
10. Termination of Accounts
10.1 We reserve the right to suspend or terminate accounts that violate these terms.
10.2 Users may request account deletion by contacting our support team.
11. Contact Information
For any inquiries regarding this policy, please contact us at:
📧 Email: [Insert Contact Email]
📞 Phone: [Insert Contact Number]
By using Long Beach Sabah, you acknowledge that you have read, understood, and agreed to this policy.
Privacy Policy
Who we are
Our website address is: https://longbeachsabah.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.